Terms of sale
These terms apply to orders from CBM Components.
Accounts and prices
- Components are sold to approved account holders. Your prices show on these pages when you're signed in.
- Prices are in Canadian dollars and don't include taxes, which are added on the invoice. Prices can change; the price on our order confirmation applies.
- Some parts are sold in packs. The pack size is shown with the price, and orders are in whole packs.
Ordering
- Order online: signed in with your account, add parts to your cart and place the order. Your orders are also in the Dealer Portal.
- Or email your order to sales@cblind.ca or call 604-821-1188 (1-888-982-0888). The price and freight estimate lets you check prices and freight first.
- An order is accepted when we send our order confirmation, with the ship date and the final freight.
Payment
- Payment is due on your account terms.
- Payments made 7 days past the due date are subject to a 3% finance charge.
Freight
- Parcels ship by ground from Richmond, BC. Freight is added to each order. Pickup at our Richmond warehouse is free.
- Full lengths (tubes, bars, cassettes and fascia), long boxes and some destinations go by freight carrier and are quoted when we confirm the order.
- A residential delivery fee may apply to deliveries to a home address.
- Costs caused by an incorrect or incomplete address, a failed delivery attempt, a refused shipment or a redirection are billed to you at cost.
- Freight shown when you order is an estimate; the freight on our order confirmation applies.
Damage and shortages
- Note any damage clearly on the carrier's waybill when you receive the shipment. Damage caused by the carrier is a claim against the carrier.
- Report any shortage or other discrepancy within 5 business days of receiving the shipment.
Parts warranty
- Parts that are defective in materials or manufacture are replaced at no charge.
- The warranty covers the part only. It doesn't cover labour, installation, removal or freight, or damage from misuse or incorrect installation.
- Contact us with your order number and photos of the problem before returning anything.
- This parts warranty is separate from the warranty on CBM shades.
Questions
sales@cblind.ca · 604-821-1188 · 1-888-982-0888 · Customer service Mon–Fri, 7:00 AM – 3:30 PM PT.